Surveys and Evaluations

Following the commitments made when we relocated, and in order to evaluate the needs and expectations of the JPOs and SARCs as well as our various partners with regard to the JPO and SARC Programmes in general and the JPO Service Centre in particular, it has been decided to conduct different yearly client-oriented surveys.

Such questionnaires are vital to ensure that the JPO Service Centre is kept abreast of all the major developments that have a bearing on the performance and well being of the JPOs and SARCs, as well as to solicit feedback regarding the recent track record of the JPO Service Centre itself. It is also an opportunity for you to make your voice heard.

Client Satisfaction Surveys

The results of the Client Satisfaction Surveys are online.
Please click on the adequate link to download the results.

2010 Surveys

• 2010 JPO/SARC Satisfaction Survey

• Presentation
• Section I: Recruitment and entry on duty procedures
• Section II: Your assignment
• Section III: Training and learning
• Section IV: Administrative follow-up
• Section V: Harassment
• Section VI: JPO/SARC information needs
• Section VII: Career development


• Full Report (100 pages, 1.29 Mb)

• 2010 Donor Satisfaction Survey (11 pages, 319 Kb)
• in English

• 2010 Organization Satisfaction Survey
• 2010 Organization Satisfaction (9 pages, 268 Kb)

2009 Surveys

• 2009 JPO Satisfaction Survey

• Presentation
• Section I: Recruitment and entry on duty procedures
• Section II: Your assignment
• Section III: Training and learning
• Section IV: Administrative follow-up
• Section V: Harassment
• Section VI: JPO information needs
• Section VII: Career development
• Section VIII: Comments and feedback


• Full Report (116 pages, 1.58 Mb)

• 2009 Donor Satisfaction Survey (13 pages, 703 Kb)
• in English

• 2009 Organization Satisfaction Survey
• 2009 Organization Satisfaction (11 pages, 381 Kb)

2008 Surveys

• 2008 JPO and SARC Satisfaction Survey

• Presentation
• Section I: Recruitment and entry on duty procedures
• Section II: Your assignment
• Section III: Training and learning
• Section IV: Administrative follow-up
• Section V: Harassment
• Section VI: JPO information needs
• Section VII: Career development
• Section VIII: Comments and feedback


• Full Report (140 pages, 1.1 Mb)

• Donor Satisfaction Survey (17 pages, 1.56 Mb)
• in English
• in French
• in Spanish

• 2008 Organization Satisfaction Survey
• 2008 Organization Satisfaction (11 pages, 1.44 Mb)

2007 Surveys

• JPO and SARC Satisfaction Survey
• Presentation
• Section I: Recruitment and entry on duty procedures
• Section II: Your assignment
• Section III: Training and learning
• Section IV: Administrative follow-up
• Section V: Harassment
• Section VI: JPO information needs
• Section VII: Career development
• Section VIII: Comments and feedback


• Full Report (137 pages, 1.5 Mb)

• Donor Satisfaction Survey


• 2007 Donor Satisfaction (18 pages, 1.5 Mb)
• in French
• in Spanish

• Organization Satisfaction Survey


• 2007 Organization Satisfaction (11 pages, 1.31 Mb) (in English)

2006 Surveys

• JPO and SARC Satisfaction Survey


• Presentation
• Section I: Recruitment and entry on duty procedures
• Section II: Your assignment
• Section III: Training and learning
• Section IV: Administrative follow-up
• Section V: Harassment
• Section VI: JPO information needs
• Section VII: Career development
• Section VIII: Comments and feedback



• Full Report (120 pages, 1.6 Mb)

• Donor Satisfaction Survey


• 2006 Donor Satisfaction (17 pages, 302 kb)
• in French
• in Spanish

2005 Surveys

• JPO and SARC Satisfaction Survey


• Presentation
• Section I: Recruitment and entry on duty procedures
• Section II: Your assignment
• Section III: Training and learning
• Section IV: Administrative follow-up
• Section V: Harassment
• Section VI: JPO information needs
• Section VII: Career development
• Section VIII: Comments and feedback
• Full Report (86 pages, 0.9 Mb)


• Donor Survey (19 pages, 218 kb);
  (also available in French et Spanish);

• JPO and SARC Satisfaction Survey:


• Presentation
• Section I: Recruitment and entry on duty procedures
• Section II: Training and learning
• Section III: Your assignment
• Section IV: Administrative follow-up
• Section V: Harassment
• Section VI: JPO information needs
• Section VII: General comments and feedback
• Full Report (93 pages, 503 kb)


• 2004 Donor Survey (114 kb);
  (also available in French and Spanish)

2003 Surveys

• Results of the 2003 JPO and SARC Survey (404 kb)
• Results of the 2003 Donor Survey (82 kb);
  (also available in French and Spanish)

2002 Surveys

• Results of the 2002 JPO and SARC Survey (450 kb);
• Results of the 2002 Donor Survey (82 kb);
  (also available in French and Spanish);
• Results of the 2002 Country Office Survey (85 kb);
• Results of the Headquarters/UN Agency 2002 Survey (57 kb).

2001 Survey

Please click here to view the results of the 2001 JPO survey (90 kb).

External evaluation of the JPO Programme in 2004

The JPO Service Centre has commissioned an independent consultant to evaluate the JPO Programme and the expectations of its stakeholders.

Entitled Reconciling Expectations of various Stakeholders with regard to the JPO Programme, you can download the report here (183 kb).

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